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FAQ

How can I follow my package?

After the first email you receive from us, which confirms your order, you will receive a second email at the time your package is sent. This email includes a Track and Trace code, which allows you to track your package.

Will I receive a payment confirmation?

In case of a payment with iDEAL, the order can only be completed by a successful payment process. The payment confirmation for this payment method will then appear directly in the browser window.

What can I do if I have a complaint?

If you have a complaint about our products or our service, you can contact us via the contact form. We will give you a substantive response within 14 days of receiving your complaint. If you are not satisfied with the handling of your complaint, you can also submit it to the Home Shop Disputes Committee (www.sgc.nl) or to the Disputes Committee via the European ODR Platform (https://ec.europa.eu/consumers/odr/).

Can I order on mobile devices?

Of course you can order something from us at any time via your tablet or smartphone. Feel free to visit our website via your mobile web browser and scroll through our mobile website.